Impressed with eBay

Sadly, Amie got ripped off by a scheming eBay/Half.com member. Before the fact, the person had a very respectable feedback rating, as well as a respectable number of items for sale. This transaction seemed to be no different than any of the others I’ve dealt with. So, Amie bought the book for around $60-$70. Later, she found out the person was no longer a member, and the real feedback rating(s) all of a sudden appear. 100% of the feedback was negative—things like “This person is a THIEF!!!” or “Don’t EVER pay this person!” After a couple of weeks, we knew the book wasn’t coming, but since Media Mail gives like 20 days for delivery we had to wait until time was up. We tried to contact this person, but got nothing. So we filed a claim with eBay. I’m not sure if Amie had high hopes, but I was very pessimistic about the situation. I figured she had lost her money. We didn’t get a direct response from eBay, but no more than 2 weeks later they credited her account with the exact amount she had paid for the book. I was impressed. I deal with eBay/Half.com enough (sold 10-15 items, bought 40+) to say I’m really relieved to see they are taking care of their customers and responding to the claims in a reasonable manner. And for the record, the user was (is) sandy.juju3.